Jacob Hall is Lead Site Reliability Engineer at Dotcom-Monitor in Minneapolis, where he runs 24/7 synthetic and real-user monitoring across websites, web applications, APIs and cloud infrastructure. He also works at sister company Phone Number Monitoring; his voice-side work covers IVR testing, DTMF automation and VoIP/SIP monitoring. Detecting failures before customers do, and running the alerting that makes sure someone hears about them, is his day job. It is also the problem Email2Phone solves.
Disclosure: Jacob Hall writes for Email2Phone and works at Dotcom-Monitor and Phone Number Monitoring; third-party tools mentioned in his posts are assessed against their published documentation and pricing.
Somebody has to be woken up. That is the whole requirement, and it is the one most alerting setups quietly fail. What a small IT team or facilities manager needs from an alert channel, and how a phone call meets it.
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The Power of Immediate Alerts. In a dynamic business scenario, instant notification can mean crisis management or disaster, a missed business opportunity, or a sealed deal. Real-time alerts can make or break a business’s operational efficiency and customer...
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