Replacing Opsgenie before 5 April 2027 when you only need a phone call

Opsgenie support ends on 5 April 2027, about five months away as of 28 October 2026. On that date Atlassian shuts off access and deletes any data you haven't migrated. This page is for the small team that used Opsgenie to phone someone when an alert fires.

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Last updated October 2026

Atlassian's in-app migration tool moves Opsgenie customers to Jira Service Management and recommends a plan based on the current Opsgenie subscription. Atlassian's own table maps Opsgenie Essentials to Jira Service Management Standard, and Opsgenie Standard to Premium. Its support notice also names Compass, its developer platform, as an option. For a large team already inside Atlassian, either move is reasonable. For a two-person IT department that adopted Opsgenie because it would phone somebody when a server fell over, it's a platform migration to replace one feature.

Migrating early also ends Opsgenie early. Atlassian's support page on what to expect from the migration says Opsgenie shuts down automatically 120 days after you migrate, and you can turn it off sooner. Atlassian doesn't say those 120 days can run past 5 April 2027. So your Opsgenie ends on the earliest of 120 days after migration, the day you turn it off, or 5 April 2027.

The phone call is the part that costs extra after the move. On Atlassian's pricing page, checked 28 October 2026, Jira Service Management Free covers 3 agents with alerts and on-call schedules, but its alert notifications are email plus 200 SMS a month, with no voice. Voice starts on Standard, which the pricing calculator showed at $26.90 per agent per month for a 3-agent team on monthly billing (the per-agent price falls for larger teams). Three admins who all need voice alerts pay about $80.70 a month before tax or discounts. On Compass, voice notifications are in the Premium plan.

On-call platforms such as PagerDuty fill the rest of the replacement market. They're priced per user or per seat because they're built around schedules, rotations, escalation policies and incident timelines. The dated tier breakdown is on our PagerDuty pricing page.

Email2Phone is the single feature underneath those platforms. An email arrives at yourname@email2phone.net, a phone rings, and the call reads the alert once the listener presses 1. A burst of 80 alert emails is one call. Anything that sent Opsgenie an email can send it to Email2Phone instead. Tools that used the Opsgenie API or a native integration need their own email notification option.

Key dates for the Opsgenie end of life

Date What happens
4 June 2025 End of sale. No new purchases, upgrades or downgrades. Renewals only if the term ends before 5 April 2027.
28 October 2026 (checked) Migrations can still be scheduled at least 7 days ahead, for dates up to 5 April 2027. You can reschedule once.
120 days after you migrate Opsgenie shuts down, unless you turn it off sooner or 5 April 2027 comes first.
5 April 2027 End of support. Access ends and any unmigrated data is deleted.

Opsgenie and Email2Phone, side by side

Opsgenie Email2Phone
Status End of sale 4 June 2025; end of support 5 April 2027 Active, operating since 2008
Phone-call alerts after Atlassian's move Jira Service Management Free has 200 SMS a month and no voice. Voice starts on Jira Service Management Standard, $26.90 per agent per month for 3 agents (US, monthly billing, checked 28 Oct 2026) Calls on every plan, priced by call and text credits, not per person
Pricing model Per user, per month (renewals only since June 2025) $10 a month for 40 credits, with no per-user charge
How alerts get in Integrations, API, email Email to yourname@email2phone.net from any tool that can send one
On-call schedules and rotations Yes, full rotation management No. You choose which numbers ring
Escalation Escalation policies Sequential dialing that stops when someone accepts (or keeps going), or simultaneous. In stop-at-first mode a voicemail pickup also ends the chain, so switch voicemail off on those phones
Phone call delivery Yes Yes, to any mobile, landline or VoIP phone, from +1 612-844-0002
SMS and push app Yes One text per email, one-way, with no acknowledgement and no callbacks. No push app
Acknowledgement Yes, tracked in the timeline On a phone with voicemail off, if nobody presses 5, 7 or 8, it calls back at 5, 15, 30, 60 and 60 minutes
Alert storm behaviour Deduplication and grouping rules A burst of alert emails is one call that announces how many messages are waiting
Incident timeline, postmortems, analytics Yes No
Work to keep alerts after 5 April 2027 Atlassian's in-app migration to Jira Service Management Add an email address to each alerting tool

Competitor pricing and features last checked 28 October 2026. Details of Opsgenie come from their own public pages and can change, so check with them before making a decision on price or features.

Stay with Opsgenie if…

  • You're already on Jira Service Management Standard or higher, so voice alerts come with your plan.
  • You need on-call rotations and schedules managed in software, not in people's heads.
  • You run incident reviews and need a timeline, an acknowledgement audit trail and reporting.
  • You have more than a handful of responders, or a formal follow-the-sun roster.

Email2Phone fits better if…

  • The feature you actually used was "phone somebody when this alert fires".
  • You get a couple of alerts a week, and $26.90 per agent per month for voice is too much for that.
  • You're one to three admins and the rota lives in a shared calendar.
  • Your alert sources, such as Nagios, Zabbix, PRTG, a NAS or an alarm panel, already send email.

If what you actually want is to just get a phone call when an alert fires, that is the whole of what Email2Phone does. The full guide explains filters, retries and multiple numbers.

How the switch works in practice

  1. Start a free 30-day trial. You get an address of the form yourname@email2phone.net.
  2. In your monitoring tool, alarm panel or mailbox rule, add that address as a notification recipient. The setup guides per tool are here.
  3. Add a filter so only the alerts worth a call get through, matching on sender, subject or body text.
  4. Add the phone numbers to ring, and choose sequential dialing to escalate or simultaneous to ring everyone. Switch voicemail off on those phones. When dialing stops at the first answer, a voicemail pickup counts as one and ends the sequence.
  5. Send a test alert and confirm the phone rings before you turn anything off.

Email2Phone calls phones in any country, at 1 credit per minute to the US and Canada and 1–6 credits elsewhere, so this works the same wherever your team sits.

Run both side by side for a couple of weeks. Alert delivery is not something to cut over on a Friday afternoon.

Questions

When exactly does Opsgenie shut down?

Opsgenie support ends on 5 April 2027, when Atlassian shuts off access and deletes any unmigrated data. Sales already ended on 4 June 2025. If you migrate to Jira Service Management, Atlassian says Opsgenie shuts down 120 days after the migration, or sooner if you turn it off. Whichever of those dates comes first, 5 April 2027 included, is your last day.

What happens to my Opsgenie data on 5 April 2027?

Atlassian deletes any data you haven't migrated, and access to Opsgenie ends. Its migration tool moves alerts, on-call schedules, escalation policies and integrations to Jira Service Management. If you move your alerts somewhere else instead, save anything you want to keep before that date.

Does Jira Service Management Free make phone calls?

No. On Atlassian's pricing page, checked 28 October 2026, Jira Service Management Free includes alerts and on-call schedules for 3 agents, with email notifications and 200 SMS a month, but no voice. Voice notifications start on Standard, at $26.90 per agent per month for a 3-agent team (US list price, monthly billing).

Can Email2Phone replace Opsgenie completely?

No. It replaces alert delivery. An email from your monitoring system becomes a phone call to one or more numbers, with filters deciding which alerts get through. On a phone with voicemail switched off, if nobody accepts the message by pressing 5, 7 or 8, Email2Phone calls back at 5, 15, 30, 60 and 60 minutes. It doesn't replace on-call schedules, rotations, incident timelines or reporting, and if you rely on those you need an on-call platform.

How do I move my Opsgenie integrations across?

Anything that sent Opsgenie an email can send Email2Phone one instead. You change the recipient to yourname@email2phone.net in the monitoring tool. Tools that used the Opsgenie API or a native integration need their email notification option, if they have one. Send a test alert and confirm the phone rings before you turn Opsgenie off.

What does it cost compared with Opsgenie?

Email2Phone is $10 a month for 40 credits, $100 a month for 500 and $400 a month for 3,000, with no per-user charge. One credit is one call minute or one text to a US or Canadian number, and other countries can cost more. Credits are per phone called, so an alert that rings three phones uses at least three. For comparison, voice alerts on Jira Service Management Standard cost $26.90 per agent per month for a 3-agent team (US list price, monthly billing, checked 28 October 2026).

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