PagerDuty's pricing page, checked on 29 October 2026, has two kinds of plan. Under Incident Management, Free is $0 for up to five users, and Professional is $21 per user per month billed annually, or $25 billed monthly. Under the new PD Reliability Platform, plans are a yearly platform fee: Starter is $2,800 for 10 seats, Essential $12,000 for 20, Plus $48,000 for 50, and Ultimate is priced on request. The Business and Enterprise plans that were on the page in September 2026 are gone.
The rest of this page works out the bill for a small team, lists what each plan buys, and separates the teams that need PagerDuty as a platform from the teams that only need a phone call.
How Does PagerDuty Charge?
Free and Professional are priced per user. Free stops at five users. Professional is listed per user per month, so a three-person IT team is three users, and the technician who takes one weekend a month is a fourth. Professional is the only plan with a monthly option. The yearly toggle is labelled 16% off, which PagerDuty puts at $48 per user a year.
The PD Reliability Platform plans are priced per year and paid up front. Each one includes a fixed number of seats, plus allowances of Signal Intelligence events and AI actions. More seats, events or actions are bought as credit packs, and PagerDuty's FAQ says the credits are allocated and expire annually. Stakeholders are listed on each platform plan.
Phone and SMS notifications are capped only on Free, at 100 a month across both. Email and push notifications are included on every plan.
Professional lists five add-ons, bought separately: AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing. None of them is in the per-user figure.
What Does a Small Team Actually Pay?
On Professional, multiply the seat price by the headcount. A team of three billed annually pays $63 a month, or $756 a year. Five people pay $105 a month. The smallest platform plan, Starter, is $2,800 a year whether you fill its 10 seats or not, about $233 a month.
| Team size | Professional, annual | Professional, monthly | Starter (platform, 10 seats) |
|---|---|---|---|
| 3 users | $63 a month ($756 a year) | $75 a month | $2,800 a year |
| 5 users | $105 a month ($1,260 a year) | $125 a month | $2,800 a year |
Ultimate is not in the table because PagerDuty does not publish a price for it. Essential ($12,000 a year for 20 seats) and Plus ($48,000 a year for 50) are sized for larger teams than this page is about.
What Do You Get for It?
It buys a platform. What follows is taken from the plan cards and the feature comparison on the pricing page, checked on 29 October 2026, in PagerDuty's own terms.
Free gives up to five users one on-call schedule, one escalation policy, a basic chat experience, email and push notifications, 100 SMS or phone notifications a month, the APIs, the mobile app and the 750-plus integrations, with 3 months of historic data. Those limits are the whole of the plan.
Professional lifts the schedule, escalation-policy and notification limits. It adds the enhanced Slack and Microsoft Teams experience, post-incident reviews, three predefined incident types and two incident roles, one incident workflow, an external status page for up to 250 subscribers, the analytics dashboard and reports, two teams, single sign-on, a year of historic data, and standard email and chat support.
The PD Reliability Platform plans add automated alert grouping and noise reduction (Signal Intelligence), AI actions, stakeholders, and Live Call Routing lines: one on Starter, two on Essential, three on Plus and Ultimate. PagerDuty calls it "our new flagship product" and describes it as AI-first.
Every plan has a "Start Free Trial" button. If your team runs rotations that change, routes alerts by which team owns a service, and reports on response times, that list is what you are paying for. Opsgenie, the other common choice at this end of the market, reaches end of support on 5 April 2027, and Atlassian moves its customers to Jira Service Management (atlassian.com, checked 28 October 2026). Our Opsgenie end-of-life page covers that move.
Which Part Were You Going to Use?
Some teams use all of it. The schedule is the source of truth for who is on call, the escalation policy is how a missed page reaches the next person, the timeline is what the post-incident review is written from, and the analytics go into the quarterly report. For those teams the price is fair and this page has answered its question.
Other teams adopted PagerDuty for one reason: when a monitor fires, it phones the on-call person. The rota lives in a shared calendar or in everyone's head. Nobody opens the analytics. The integrations in use are the email ones, because the monitoring tool and the NAS send email anyway.
For that second group, the seat price buys a platform in order to use one channel. Three users on Professional is $756 a year for the phone to ring. PagerDuty is not overpriced for what it does. It is more than that team uses.
The Phone-Call-Only Alternative
Email2Phone is the channel on its own. You get an address such as yourname@email2phone.net. Any monitoring tool, alarm panel or mailbox rule that can send an email sends to it, and the phone rings and a voice reads the message aloud. It costs $10 USD a month for 40 credits, and there are no seats: the plan does not care how many technicians there are, only how many calls are placed. One credit is up to 60 seconds of call to a US or Canadian number, counted per phone rung. Larger credit bundles and the per-country rates are on the pricing page.
The call announces how many messages are waiting and plays them once the listener presses 1, so a burst of 80 alert emails is one call, not eighty. The listener presses 5, 7 or 8 to acknowledge, and a message counts as delivered when one of those keys is pressed or when the phone's voicemail takes it. On a phone with voicemail switched off, if nobody presses 5, 7 or 8 the callbacks run at 5, 15, 30, 60 and 60 minutes. If voicemail picks up, the message is left there, counts as delivered, and no callback runs. The Help articles on what happens if nobody answers and voicemail and delivery have the detail, including why a wake-up number should have voicemail off.
Filters decide which emails ring which phones, so only the alerts that warrant a call get one, and more than one number can be rung in sequence or at once. The full walkthrough is in how an email becomes a phone call, from filter to keypress.
It has no on-call schedules, no rotations, no incident timeline, no analytics, no API and no mobile app. It places voice calls and sends plain one-way texts, nothing more. If any of those is on your list, PagerDuty is the right tool. If the whole list was "the phone rings and somebody has to press a key", the side-by-side is on our PagerDuty alternative page.
Try It Beside PagerDuty for a Month
The free 30-day trial needs no credit card and delivers up to three emails a day as calls, texts or both, which is enough to point one monitoring contact at it and see whether the phone rings the way you need. Start the free trial, or read the trial terms first.
Frequently Asked Questions
How Much Does PagerDuty Cost?
As of 29 October 2026, PagerDuty's Professional plan is $21 per user per month billed annually, or $25 billed monthly. Free covers up to five users. The PD Reliability Platform plans are a yearly platform fee: Starter $2,800 for 10 seats, Essential $12,000 for 20, Plus $48,000 for 50, and Ultimate on request. The Business and Enterprise plans are no longer listed.
Is PagerDuty Free?
Yes, within limits. The Free plan allows up to five users, one on-call schedule, one escalation policy, 100 SMS or phone notifications a month, email and push notifications, the APIs and the 750-plus integrations. It keeps 3 months of data. Beyond that, the next step is Professional at $21 per user per month billed annually.
Is PagerDuty Priced per User?
Free and Professional are. Professional is listed per user per month, so a team of three pays for three users. The PD Reliability Platform plans are different: one yearly fee covers a set number of seats, and more seats are bought with credit packs. The smallest of them, Starter, is $2,800 a year for 10 seats.
What Happened to the PagerDuty Business Plan?
PagerDuty's pricing page no longer lists Business or Enterprise. In September 2026 it showed Business at $41 per user per month billed annually. As of 29 October 2026 it lists Free and Professional under Incident Management, and the new PD Reliability Platform plans, Starter, Essential, Plus and Ultimate, priced as a yearly platform fee.
Is There a Cheaper Way to Just Get a Phone Call When a Server Goes Down?
For a team that only needs the call, Email2Phone is $10 USD a month for 40 credits, with no per-user charge. An alert email becomes a phone call that reads the message aloud. On a phone with voicemail switched off, if nobody presses 5, 7 or 8, it calls back at 5, 15, 30, 60 and 60 minutes. PagerDuty's own Free plan also works for up to five users inside its limits.
Sources
- PagerDuty, "Plans & Pricing" (plan cards, feature comparison and FAQ), pagerduty.com/pricing/ (/pricing/incident-management/ redirects there). Accessed 29 October 2026. The September 2026 Business price is from the same page, accessed 11 September 2026.
- Atlassian, "Migrate from Opsgenie", atlassian.com/software/opsgenie/migration. Accessed 28 October 2026.
- Email2Phone plan, credit, trial and delivery facts: help/billing, help/free-trial, help/what-happens-if-nobody-answers, help/voicemail.