PagerDuty lists four plans on its pricing page in 2026. Free is $0 for up to five users. Professional is $21 per user per month when billed annually, or $25 billed monthly. Business is $41 per user per month annually, or $49 monthly. Enterprise is quoted on request. The yearly toggle on the page is labelled as a 16% saving, and every person on a paid plan is a paid user; PagerDuty's own FAQ says so in one sentence.
The rest of this page works out the bill for a small team, lists what the money buys, and separates the teams that need PagerDuty as a platform from the teams that only need a phone call.
What's on this page
How Does PagerDuty's Per-User Model Work?
Every responder is a seat. PagerDuty's pricing FAQ puts it plainly: every person added to the account is a paid user, including people who only receive notifications or only appear on a schedule. So a three-person IT team is three seats, and the technician who takes one weekend a month is a fourth.
There is a cheaper seat for people who do not respond. The same FAQ describes lower-cost licences for business stakeholders who get read-only access, and on the Business plan those stakeholders can subscribe to incidents for updates during an outage. The stakeholder licence is listed as an add-on on Professional and Business and as included on Enterprise (pagerduty.com/pricing/, checked 11 September 2026).
Notifications are not metered on the paid plans. Email and push are unlimited on every plan. Phone and SMS notifications are unlimited on Professional and Business (the FAQ also names a Digital Operations plan, which does not appear as a card on the incident management pricing page). The Free plan includes 100 phone and SMS notifications a month.
Annual billing is the lower figure. Monthly billing is $4 more per user on Professional and $8 more on Business.
What Does a Small Team Actually Pay?
Multiply the seat price by the headcount. For a team of three on Professional, billed annually, that is $63 a month, or $756 a year. The same three on Business is $123 a month. Five people on Professional is $105 a month; on Business, $205.
| Team size | Professional, annual | Professional, monthly | Business, annual | Business, monthly |
|---|---|---|---|---|
| 3 users | $63 a month ($756 a year) | $75 a month | $123 a month ($1,476 a year) | $147 a month |
| 5 users | $105 a month ($1,260 a year) | $125 a month | $205 a month ($2,460 a year) | $245 a month |
Enterprise is not in the table because PagerDuty does not publish a price for it. AIOps, status pages, live call routing and the stakeholder licence are listed on the page as add-ons to Professional and Business, and are not part of the per-user figures.
What Do You Get for It?
It buys a platform. What follows is taken from the plan cards on the pricing page, checked on 11 September 2026, in PagerDuty's own terms.
Free gives up to five users one on-call schedule, one escalation policy, 100 international phone and SMS notifications a month, API access, and the 750-plus integrations. Those limits are the whole of the plan.
Professional adds more schedules and more escalation policies, a basic Slack and Microsoft Teams experience, unlimited phone and SMS notifications, a major-incident workflow template, an external status page for up to 250 subscribers, predefined incident roles and types, two teams, SSO, basic ticketing integrations, email support and post-incident reviews.
Business adds custom fields, up to three custom incident types, a wider set of workflow triggers and actions, advanced admin features, advanced ITSM integrations, multi-year historical data, internal status pages and an external status page for up to 500 subscribers.
Enterprise extends the workflows and incident types further and includes the status pages, stakeholder licence and live call routing that are add-ons on the lower tiers. It is priced on request and is not the decision most small teams are making.
Every paid plan starts with a 14-day trial that needs no credit card. If your team runs rotations that change, routes alerts by which team owns a service, and reports on response times, that list is what you are paying for. Opsgenie, the other common choice at this end of the market, shuts down on 5 April 2027 and Atlassian points its customers to Jira Service Management (atlassian.com, checked 11 September 2026); our Opsgenie alternative page covers that move.
Which Part Were You Going to Use?
Some teams use all of it. The schedule is the source of truth for who is on call, the escalation policy is how a missed page reaches the next person, the timeline is what the post-incident review is written from, and the analytics go into the quarterly report. For those teams the seat price is fair and this page has answered its question.
Other teams adopted PagerDuty for one reason: when a monitor fires, it phones the on-call person. The rota lives in a shared calendar or in everyone's head. Nobody opens the analytics. The integrations in use are the email ones, because the monitoring tool and the NAS send email anyway.
For that second group, the seat price buys a platform in order to use one channel. Three seats on Professional is $756 a year for the phone to ring. PagerDuty is not overpriced for what it does. It is more than that team uses.
The Phone-Call-Only Alternative
Email2Phone is the channel on its own. You get an address such as yourname@email2phone.net. Any monitoring tool, alarm panel or mailbox rule that can send an email sends to it, and the phone rings and a voice reads the message aloud. It costs $10 USD a month for 40 credits, and there are no seats: the plan does not care how many technicians there are, only how many calls are placed. One credit is up to 60 seconds of call to a US or Canadian number, counted per phone rung. Larger credit bundles and the per-country rates are on the pricing page.
The call announces how many messages are waiting and reads them out. The person listening presses 5, 7 or 8 to acknowledge, and a message counts as delivered when one of those keys is pressed or when the phone's voicemail takes it. On a phone with voicemail switched off, if nobody presses 5, 7 or 8 the callbacks run at 5, 15, 30, 60 and 60 minutes; if voicemail picks up, the message is left there, counts as delivered, and no callback runs. The Help articles on what happens if nobody answers and voicemail and delivery have the detail, including why a wake-up number should have voicemail off.
Filters decide which emails ring which phones, so only the alerts that warrant a call get one, and more than one number can be rung in sequence or at once. The full walkthrough is in how an email becomes a phone call, from filter to keypress.
It has no on-call schedules, no rotations, no incident timeline, no analytics, no API and no mobile app. It places voice calls only. If any of those is on your list, PagerDuty is the right tool. If the whole list was "the phone rings and somebody has to press a key", the side-by-side is on our PagerDuty alternative page.
Try It Beside PagerDuty for a Month
The free 30-day trial needs no credit card and delivers up to three emails a day as calls, which is enough to point one monitoring contact at it and see whether the phone rings the way you need. Start the free trial, or read the trial terms first.
Frequently Asked Questions
How Much Does PagerDuty Cost?
As of 11 September 2026, PagerDuty's Professional plan is $21 per user per month billed annually, or $25 billed monthly. Business is $41 per user per month annually, or $49 monthly. Enterprise is custom pricing. A Free plan covers up to five users with one schedule and one escalation policy. Every responder on a paid plan is a paid seat.
Is PagerDuty Free?
There is a Free plan. It allows up to five users, one on-call schedule, one escalation policy, 100 phone and SMS notifications a month, API access and the standard integrations. Beyond those limits, or for Slack and Teams, status pages and workflows, you move to a paid plan starting at $21 per user per month billed annually.
Is PagerDuty Priced per User?
Yes. PagerDuty's pricing FAQ says every person added to the account is a paid user, including people who only receive notifications or only appear on a schedule. Lower-cost read-only stakeholder licences exist for people who do not respond to incidents. Notifications are unlimited on the paid plans, so the bill tracks headcount, not alert volume.
Is There a Cheaper Way to Just Get a Phone Call When a Server Goes Down?
For a team that only needs the call and does not want seats, Email2Phone is $10 USD a month for 40 credits: an alert email becomes a phone call that reads the message aloud and, on a phone with voicemail off, calls back up to five times until someone presses 5, 7 or 8. PagerDuty's own Free plan also exists, for up to five users inside its limits. A low-volume pay-per-call service may cost less still.
Sources
- PagerDuty, "Incident Management Pricing" (plan cards, feature comparison and pricing FAQ), pagerduty.com/pricing/ (resolves to /pricing/incident-management/). Accessed 11 September 2026.
- Atlassian, "Migrate from Opsgenie", atlassian.com/software/opsgenie/migration. Accessed 11 September 2026.
- Email2Phone plan, credit, trial and delivery facts: help/billing, help/free-trial, help/what-happens-if-nobody-answers, help/voicemail.